Refund policy
Last updated: September 23, 2026
We want you to like what shows up. If something isn't right, tell us and we'll sort it out.
The short version
You have 30 days from the day your order arrives to request a return. Items must be unused and in their original condition. Contact us first — please don't send anything back without hearing from us, or we may not be able to find your return.
To start a return, email support22@soapysilhouette.com with your order number, and a photo if something arrived damaged.
What can be returned
Dispenser covers — returnable within 30 days if unused and undamaged.
Complete dispensers — returnable within 30 days, but only if soap has not been added. Once a dispenser has been filled we can't resell it, and for hygiene reasons we won't. Please check the fit and the design before you fill it.
The four-cover bundle — returnable as a complete set within 30 days. We can't accept partial returns of a bundle.
What can't be returned
- Any dispenser that has had soap or liquid added to it
- Items returned after 30 days
- Items damaged through use, drops, or cleaning with solvents
- Items bought from another retailer — please contact them directly
If something arrives damaged or wrong
Email us within 30 days with your order number and a photo. If we sent the wrong item, or it arrived broken, we cover everything: a replacement or a full refund, your choice, and we pay the return shipping. You may not need to send it back at all — sometimes a photo is enough.
Return shipping
For change-of-mind returns, you pay the return shipping. We recommend a tracked service; we can't refund a return that doesn't reach us.
For our mistakes or faulty items, we pay.
Refunds
Once your return arrives and we've checked it, we'll refund the original payment method within 5 business days. Your bank may take a few more days to show it.
Original shipping charges aren't refunded on change-of-mind returns. If your order qualified for free shipping and a partial return brings it under $70, we don't claw back the shipping we absorbed.
Exchanges
The fastest way to swap a design is to return the original for a refund and place a new order. If you'd rather we handle it as a straight exchange, just ask.
A note on how our covers are made
Every cover is 3D printed to order in our studio. You may spot a faint layer line or a small variation in the finish. That's the process showing, not a fault, and it isn't grounds for a return — though if something genuinely looks wrong to you, send us a photo and we'll take a look.
Covers fit specific bodies
A cover made for the automatic dispenser will not fit the manual jar, and the reverse is also true. If you're buying a cover on its own, make sure you're picking the version that matches the dispenser you own. If a cover doesn't fit because the wrong version was ordered, we'll treat it as a change-of-mind return — so if you're unsure, email us before you order and we'll tell you which one you need.
Contact
Soapy Silhouette — a brand of PrintOmation LLC
support22@soapysilhouette.com · +1 786-393-8429
13762 W State Road 84, STE 133, Davie, FL 33325, United States